Guest Services - Customer Service

Accessibility
Wheelchairs
are available free of charge from the Mall Administration Office (on the lower level). Please approach Security for a wheelchair if the office is closed.
Handicapped Parking Spaces are located close to every entrance at Northumberland Mall for your convenience.
Automatic Doors are installed at every entrance and can be opened with the push of a button.
Handicapped Restrooms are located on the main and lower floors.
Elevator is centrally located within the Mall for further accessibility.

For Your Convenience
Lost and Found
is located in the Administration Office on the lower level and can be accessed after office hours by Security.
Family Restrooms are located on the main floor adjacent to Sport Chek and Treats Cafe.
Public Restrooms are located on the lower level adjacent to Marlin Travel.
Job Opportunities available throughout Northumberland Mall are posted on the careers page of www.northumberlandmall.ca
Gift Cards are available for purchase in any denomination at the Administration Office on the lower level.  Gift Cards can be purchased using cash, Interac, Visa and MasterCard.
Bus Tickets can be purchased at the Lotto Centre located in the Zellers entrance.
Bike racks are conveniently located at both entrances to the Mall. 
Mail boxes are located outside of the main mall entrance.
Banking is available at our full service Scotiabank and at one of our 4 ATMs located inside of the west entrance.
Cobourg Transit Service stops at Northumberland Mall once an hour. See Directions page for more details.
Public Telephones are located in West Court, in front of Cheslers Kids Shoes and at the main entrance to the mall.
Tourist information is available in a display behind Centre Court and at the Northumberland Central Chamber of Commerce.

Community Matters
Community Notice Board
is located outside the public restrooms on the lower level. All posters for the board must be approved by the Administration Office.
Community Space is available free of charge for not-for-profit groups throughout our corridors.  Please call 905-373-0461 for details.